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Terms and conditions

Conditions of use

The use of this website is subject to these terms and conditions of use (hereinafter “Conditions of Use”), which establish the conditions under which it is possible to utilize our website.

The purchase of products (hereinafter “the Products”) through our website (whether the order is placed online or by telephone) is subject to the Conditions of Sale (hereinafter “the Conditions of Sale) posted on the website.

We kindly ask you to carefully read the present Conditions of Use, which, together with our Privacy Policy and the Conditions of Sale, regulate our relations with the customers who purchase Products through our website.

In the case that you do not wish to accept said Conditions, please contact our Customer Assistance service at the following address before using this website: or by calling this number: +39 0286460700.

The Conditions of Use may be modified at any time, by updating the indications on this page.

By using or accessing this website, you tacitly accept the Conditions of Use in force. If you do not accept the existing Conditions of Use, you are kindly asked to stop utilizing this website.


Merù di Bartolomeo e Giovanna Mereu s.n.c. (hereinafter “Merù”) has its registered offices in Milan in Via Solferino. 3, and is registered in the Chamber of Commerce for Industry, Agriculture and Handicraft of Milan, VAT number and Tax identification number: 06385130965.

You can contact us via email at or by calling this number: +39 0286460700.

The website to which these Conditions of Use apply and for which we are responsible is


The website may be used exclusively for personal purposes, and commercial use is expressly prohibited. It is thus our decision whether or not to modify, withdraw from or deny access to this website at any time, and with respect to any user who violates any of the dispositions of these Conditions of Use.

This website and all its contents, without limitation whatsoever, including any text, software, source code, trademark, logo, design, image, photograph, audiovisual material, written material or any material in any format (hereinafter the “Contents of the Website”) are owned by the proprietors of this website or have been licensed by third parties. All the copyrights or intellectual property rights of all the Contents of the Website are owned by its proprietors or our licensors. All rights and licenses to the Contents of the Website not expressly conceded in the Conditions of Use are hereby reserved.

The names MERU, MERÙ, MEREU, MERUGIOIELLI, MEREUGIOIELLI, MERUMILANO , MERÙMILANO, MEREUMILANO are registered trademarks of Merù di Bartolomeo e Giovanna Merù s.n.c. Moreover, all copyrights and intellectual property rights and rights to the designs of Merù di Bartolomeo e Giovanna Merù s.n.c. are the property of Merù.

Except for what is specified in the provisions of these Conditions of Use, any use of the contents of this website is prohibited without the prior written consent of its proprietors.

For strictly personal and non commercial use, users are allowed to print a copy or download an excerpt of any page on this Website, providing that: (I) the contents of the Website are not modified, distributed, transmitted, shown, reproduced, used to create works, sold, licensed or utilized without the express written consent of the Website’s proprietors; (II) no graphic symbol is utilized separately from the text that accompanies it; (III) our information concerning copyrights and trademarks are reproduced on each copy and this Website is recognized as the source of the material in question; and that (IV) anyone to whom the material in question if provided is informed of the same restrictions.


We do not guarantee that this Website is compatible with any and all hardware and software employed by the user. We do not guarantee that the use of this Website shall not cause damage to the user’s property, including, but not limited to the loss of data or infection by viruses. We decline any liability or responsibility for possible infections by viruses, and users are invited to take all possible and necessary precautions prior to downloading information or images from this Website. Our liability towards users shall not in any case include loss of business suffered, including the loss of data or income or the interruption of commercial dealings.


The information contained on this Website are provided in compliance with the laws and regulations governing consumer protection. Although we work constantly to ensure that the information contained on this Website are up to date and accurate, we cannot be held responsible for any eventual imprecision they may include. Therefore, we recommend that users do not rely exclusively on said information, but also seek out other opinions and/or indications, including contacting us directly, before carrying out any action. These considerations have no effect on our responsibility towards site users, as indicated above.

Specifically, we invite users to consider the fact that some products on our Website (hereinafter “the Creations”) may appear slightly larger or smaller than their actual size, because of defects of the screen or photographic techniques. Other Products may be shown larger than their actual size in order to show details more clearly, or smaller than their true size in order to show the entire piece.


The compilation, existence, construction, execution and validity, as well as any other aspect of these Conditions of Use or any terms of the same Conditions of Use are governed by the Italian law.

Any and all disputes originating from the interpretation, validity or execution of these Conditions of Use shall come under the exclusive jurisdiction of the competent tribunal in the place of residence or domicile of the consumer.

Conditions of sale

We recommend that users carefully read the Conditions of Sale shared on this Website (hereinafter the “Conditions of Sale”) before ordering any products present on the same Website (hereinafter the “Product” or the “Products”). Said Conditions, together with the Conditions of Use and the Privacy Policy, govern the reciprocal relationships concerning the use of this Website and the purchase by users of one (or more) of our Products through said Website or by telephone. For any questions you may have regarding said Conditions, or if you do not intend to accept their application, please contact us at the following email address: or call us at +39 0286460700 before proceeding any further.

The following information is provided in compliance with Article 49 of the Consumer Code (Legislative Decree n. 206 of 6 September 2005 – hereinafter also the “Consumer Code”).

Please click on the “Complete the purchase and Pay” button in the Order Confirmation section of the Website, before sending us your order (the ”Order”), as an indication of your acceptance of these Conditions of Sale. Please note that, should you not accept these Conditions of Sale, it will not be possible to purchase any of the Products offered on our Website.


Our products can be purchased by individuals over the age of 18. In the case that you possess a VAT number or represent a company, you are kindly asked to contact us by phone at +390286460700, in order to make a purchase. In the case of online purchases by individuals over the age of 18, we ship to the following countries: Italy, Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Luxemburg, Monaco, Holland, Portugal, Spain, Sweden; Cyprus, Malta; USA, Canada; Hong Kong, Japan and Australia. Should you be a resident of a country other than those listed above, or if you want your purchase to be shipped to a country that is not listed above, please contact us by phone at +390286460700. If you reside in Italy, you can make your purchase by clicking on


Orders can be made through the Website according to the modalities specified below:

  • When you are ready to make a purchase, click on ‘add to cart’ to add a Product you intend to buy.
  • Proceed by clicking on ‘proceed to purchase’, accessing our secure servers to complete your online Order.
  • If this is your first purchase through the Website, when the payment process is complete, you can decide to open an account with us through our email address; in this case, you will be asked to create a password. The password must remain secret and must not be communicated or shared with anyone else. A secure tool is available to save your password and recover it in case you forget it, in order to allow you to make purchases in the future. You will also be asked for your address. The address you register with must be the same one you used to register your credit card. Then, you will be able to indicate a different address for delivery, if necessary.
  • If you already have a registered account on our Website, you can access it by entering your access information.
  • Please indicate your preferred delivery modality (should there be shipping costs, these will be applied to the total amount before you confirm the Order, so that you can verify the total amount), and confirm your address, and also insert your payment information. You can check and correct any error present in your Order before sending it by clicking on the “Complete the Purchase and Pay” button.
  • Please make sure that your Order is correct before sending it in. Should you have problems making an Order, please contact us via email at: or by phone at +390286460700.
  • You will then receive an email message confirming reception of your Order. The message will be sent automatically to the email address you indicated during registration. Please note that this does not mean that your Order has been accepted. In fact, your Order is simply a contractual proposal for the purchase of the Product(s) at the price indicated in the same Order.
  • All the Orders must be approved by us, and we are not obligated to accept Orders: we reserve the right to decline acceptance at our discretion. However, we remind you that by clicking on the ‘Complete the Purchase and Pay’ button, you are accepting the obligation to pay the stated price for the Product(s) in the case in which your Order is accepted.

After the order confirmation email has been sent, we make sure that we are able to execute your Order. Acceptance of your Order will be confirmed by the sending of a second email (hereinafter, “Shipping Confirmation Message”) indicating the execution of your Order and the shipping of the Product(s) to the address you have indicated for reception, specifying the expected delivery date as well. The message will be sent automatically to the email address you indicated during registration. We will then process the payment information you have provided, in order to credit the payment of your order.

The contract between the parties (hereinafter the “Contract”) is officially valid at the moment when the Shipping Confirmation Message is sent, with the consequent confirmation and acceptance of your Order.

The Contract applies exclusively to the Product(s) whose shipment is confirmed via the Shipping Confirmation Message. We are not obligated to provide other Products that may be included in the Order until their shipment is confirmed by a separate Shipping Confirmation Message.

We ask you to check the confirmation email and the Shipping Confirmation Message, to be certain that they are correct and to notify us immediately of any errors.


The prices of the Products and the shipping costs may vary at any time, except for Orders that have been confirmed by a Shipping Confirmation Message.

Our prices are reviewed regularly. However, if there is a variation or an error in the price listed at the time we receive your Order, we will contact you to verify whether you intend to confirm the purchase order, applying the correct price.

If you confirm the Order despite a price change, we ask you to kindly note that this does not imply any obligation on our part to provide the Product(s) until the Shipping Confirmation Message has been sent and the Order has been confirmed.

The prices of the Products shown on our Website at the moment of check-out include all taxes (including VAT) due for the purchase of the Products, but do not include shipping costs, which will be applied automatically to the total amount when all the contents of your cart are shown.

All payments must be made at the time of shipment of the Product(s). The product(s) must be paid for via credit or debit cards. We accept the following cards: Visa, MasterCard, American Express and Maestro. If, for any reason, we are unable to accept your Order, we reserve the right to decide whether to refuse to accept your credit or debit card or to reimburse the sums paid in correspondence to your Order.

No Product(s) shall be shipped unless payment for them has been received in full. We ask that you note that a commission may be applied to the payment for online operations, if this is applied by your credit card company. This commission is not ascribable to us.

Insofar as credit or debit card payments are concerned, cardholders may be subject to authorization and/or authentication procedures. We are not responsible for any lateness or failed deliveries of the Product(s) you have ordered in the case that your card provider or our service provider should for any reason refuse to authorize or validate your payment.


The Product(s) will be delivered to the address you have indicated in your Order within the due date shown in the Shipping Confirmation Message, but it is not possible to guarantee an exact delivery date.

In the case that the Product(s) have not been delivered within 30 days following the Contract date or another date that may have been agreed upon, you are entitled to withdraw from the Contract, and any sum that you have paid shall be refunded without delay.

Ownership and risks relative to the Product(s) are transferred to you at the time of delivery.

However, the risk is transferred to you in the case that the delivery is made to a courier of your choice, and that the choice of the courier has not been proposed by Merù, without prejudice to your rights with respect to the courier.


At the time of delivery, must inspect the Product(s) in order to verify the absence of any defects or damage. Should you notice the presence of defects or damage, you must notify us as soon as possible, or in any case within 2 months of the date in which you noticed said defect.

Only in the case that the damage to the Product(s) is proven to have occurred prior to delivery, and that the damage or defect is not attributable to your use, we will carry out the relative repairs or replacement or reimbursement of the entire price you have paid, including shipping costs, on the condition that the damage is not due to your having worn or used the Product(s). Should you prefer to have the Product(s) repaired or replaced, please contact us. In addition, we shall reimburse you for the cost of returning the article, or we will send you a prepaid package to use for returning the defective or damaged article to us.

In the case of non-conformity of the Product(s) as defined in Article 129 of the Consumer Code, the guarantees indicated in Articles 129 et seq. of the Consumer Code shall apply. You are entitled, without charge, to the conformity of the goods through repair or replacement. In the case that it is not possible to carry out the repair or replacement, you are entitled to a commensurate reduction in the price of the products, or to the resolution of the contract. These rights are considered waived in the case that the defect of conformity is not notified within two months, starting from the date in which the same was noted. Our liability for the discovery of defects of non-conformity extends to two years following the delivery of the Products. In any case, the right to carry out actions aimed at verifying defects of conformity, if not deliberately concealed by us, automatically expires twenty-six months after the delivery of the Products.


We make every effort to represent the Product(s) as accurately as possible, through the use of photographs and other images on our Website. Nevertheless, some articles may appear slightly larger or smaller than their actual size due to defects of the screen or of the photographic techniques utilized. Some articles may be shown larger than their true dimensions, in order to clearly display all their details, or smaller than their actual size in order to display the entire article. Then, some details shown on the screen (such as colors, designs, patterns, etc.) depend on the characteristics of the equipment used, and may therefore not accurately reflect the true features of the Product(s) that will be delivered to you.


We are not responsible for any delay or failure to fulfill our contractual obligations if these are caused by factors out of our control.

We likewise are not responsible for delays, defects or failure to fulfill our obligations as specified herein in the case of force majeure or circumstances reasonably interpreted as outside our control.

We cannot be held responsible, except in cases of gross negligence or intentional misconduct, for disservices or malfunctions related to the use of the web that are outside our control.

We cannot be held responsible for damages, losses and expenses you may incur in due to breaches of contract for reasons not attributable to us.

We are not responsible for any fraudulent or illicit acts involving the use of credit cards that may be committed by third parties at the moment of payment for the Products purchased.


As per the terms and conditions detailed in Article 52 of the Consumer Code, you have the right to withdraw from this Contract without just cause and receive a refund of the price paid, including shipping costs (shipping costs borne by Merù will not be reimbursed).


As per Article 59 of the Consumer Code, some products cannot be returned, e.g. personalized items, engraved articles or custom-made products, products sealed for sanitary or hygienic reasons that have been opened after delivery, etc.


People who receive our Products as gifts are also entitled to request their replacement, but can receive a refund only if the request is made by the person who placed the Order. To request a replacement or to request a refund to the purchaser, please call +390286460700 or contact us at the following email address:


In compliance with the conditions indicated in art. 52 of the Consumer Code, you are entitled to withdraw from the Contract within 14 (fourteen) days after the day in which you have come into physical possession of the goods in question (the so-called “Money-back Guarantee Period”).


In order to exercise your right to return an item, you must notify us of your intention to do so, preferably by registered letter with return receipt are by PEC, as follows:

  • by registered letter to: Merù di Bartolomeo e Giovanna Mereu s.n.c., n. 3,Via Solferino, 20121 Milan, Italy;
  • via PEC to the following address: (including your name, address and the Order number).


The Products must be returned without delay and in any case within 14 days of the notification of withdrawal, in the same conditions as you received them. In the case that you do not return the Product(s) within the time period indicated above, we reserve the right to pick up the item(s) at your premises at your expense. You are obligated to exercise the necessary diligence in the care of the Product(s) in your possession. Should you fail to do this, we reserve the right to deduct the cost of any deterioration of the Product(s), up to and not beyond their price, from the amount you would otherwise be entitled to receive as a refund.


In the case in which the Product(s) are returned according to the terms indicated above, we shall refund you the entire price of the Product(s) (with the exception of possible deductions concerning the use of or damage to the Product(s)), as well as any standard shipping fees paid by you.

The refund will be executed within 14 days following, respectively:

  • in the case that the Product(s) were not delivered to the address indicated by you within 30 days from the stipulation of the agreement; or
  • the sending of an email by us, confirming that your Order has been cancelled; or
  • in the case that you have received the Product(s), after having received the Product(s) returned by you, or from the day in which you provide proof of having returned the Product(s), whichever comes first.

In the case that you decide to return the Product(s) to our shop during the Money-back Guarantee Period, you may receive the refund directly at the point of sale. If this is not possible, you will in any case receive the refund within 14 days of issuance of the receipt confirming the return at our premises.


In the future, it may no longer be possible to view these Conditions of Sale or your Order, so we recommend that you print out a copy for your consultation.

These conditions of Sale and any other document expressly cited in the same constitute the entire agreement between the parties with reference to the object of the Contract. The Contract and all other communication between the parties shall be expressed in Italian.

The form, existence, construction, execution, validity and all other aspects of these Conditions of Sale and all of the clauses contained therein are subject to Italian law.

Any and all controversies and disputes concerning the interpretation, validity or execution of these Conditions of Sale shall come under the exclusive jurisdiction of the competent Tribunal in the place of residence or domicile of the consumer.

You are entitled to request the application of an extra-judicial mechanism of conflict resolution for disputes arising from this Contract from the competent bodies established by the Chambers of Commerce, as well as the arbitration procedure indicated in Legislative Decree n. 28/2010 and subsequent amendments, according to the regulations applied by the body selected by you and without prejudice to the right to engage in the procedures of voluntary negotiation indicated in Article 2, par. II of said Legislative Decree, as well as the complaint procedures indicated in the Service Charters.

Any invalidity or inefficacy of one or more of the clauses of these Conditions of Sale determined by a tribunal shall not affect the efficacy of the remaining provisions.

No delay or failure to exercise options, rights or remedies indicated on these Conditions of Sale shall be considered equivalent to a waiver of the same, nor shall the partial exercise of said options, rights and remedies preclude the ulterior exercise of the same in the future.

Any communications addressed to us must be made in writing to the address indicated at the beginning of these Conditions of Sale. Any communications addressed to you can be made via the email address or the mailing address you provide on your Order request form.

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